Manager of CRM Operations [7116]

Nonprofit organization seeks a permanent Manager of CRM Operations to lead database administration and records management. 

Responsibilities:

• Improve data lifecycle process and maintain CRM donor database by locating missing files, identifying duplicate records, ensuring overall data integrity.
• Support data collection and ensure data is properly formatted in the system.
• Develop SOPs relating to internal databases by establishing user permissions and naming conventions.
• Assess current procedures and identify effective systems and reporting tools that improve database capabilities and reduce errors.
• Produce bulk records and reports of pertinent information for review and analysis.
• Balance funds, manage gift data and handle gift deposits.
• Maintain relationships with software companies, vendors, and contractors.
• Supervise onsite training for staff on database platforms, providing information on best practices, new features, and terminology.
• Other responsibilities as assigned.

Qualifications:

• Customer-service oriented and strong communication skills.
• Ability to work in a fast-paced environment and meet deadlines effectively.
• Strong analytical and research skills.
• Collaborates well with others and maintains a friendly and professional demeanor.
• Mission-driven approach to work and strong commitment to company mission.
• Exemplary judgement and problem-solving skills.
• Comprehensive understanding of data manipulation, donation processing and standard accounting principles.
• Excellent database management skills and experience with CRM systems such as Blackbaud’s Raiser’s Edge and NetSuite ERP software.

Requirements:

• Bachelor’s degree.
• Minimum of five (5) years of experience with nonprofit CRM database management.
• Ability to work flexible hours as needed.

Salary:  $100,000 per year.