Member Engagement Coordinator [1210]

Non-profit association seeks a temporary-to-permanent Member Engagement Coordinator to provide direct support to the member experience.

Responsibilities:

• Manage multiple shared email inboxes and respond to inquiries in a timely manner.
• Ensure members have easy access to digital platforms and troubleshoot technical issues.
• Process member welcome kits, certification transcripts, and member documentation.
• Support membership retention goals by coordinating outreach.
• Process membership renewal payments and collaborate with accounting team to resolve payment issues.
• Produce member documentation such as certification transcripts and transactional receipts.
• Coordinate logistics for major and regional events.
• Onboard and train new staff members.

Qualifications:

• Demonstrated professionalism and polished phone manner.
• Strong problem-solving skills and ability to efficiently prioritize tasks in a fast-paced environment.
• Highly organized and attentive to detail.
• Ability to effectively communicate with C-suite executives and board directors.
• Experience in customer service and member relations.
• Experience with Salesforce or other CRM system preferred.
• Proficiency in Microsoft Office applications.

Requirements:

• Bachelor’s degree.
• At least two (2) years of professional working experience.
• Experience in associations or professional member organizations preferred.
• Background in corporate governance preferred.

Rate: $22 per hour while temping.

Salary: $55,500 – $60,500 per year once permanent.