Membership organizations need to be on the ball at all times, renewals have to go out on time, and when members have questions and they need answers. Event registrations, database updates, and account changes all need to happen in real time.
That’s a typical problem in this market. D.C. is home to many trade associations, professional societies, and member-driven nonprofits, a number of which rely on a single person to keep member details updated and organized.
If you’re looking to hire a member coordinator or director of member services in the greater D.C. area, including Northern Virginia and Maryland, Whitman Associates can help.
What a Membership Coordinator Does
A membership coordinator is part customer service, part database manager, and part internal traffic controller. The job typically includes renewals, member communication, event support, and record accuracy.
In some offices, the coordinator works alongside other member services coordinators, while in others, they report to a director of member services and support a larger membership team.
The work often includes:
- Answering member questions by phone and email.
- Processing renewals, new applications and account updates.
- Maintaining records in a membership database or CRM.
- Supporting event registration and member communications.
- Coordinating with finance or communications teams on member needs.
- Tracking issues that impact retention or response time
Organizations usually hire membership coordinator professionals when these tasks are too important to scatter across multiple desks.
What to Look for in a Membership Coordinator
If you need to hire a membership coordinator, look past generic phrases like “organized” or “people-oriented.” People certainly need these skills, but the better question is whether the candidate can manage a high-volume flow of requests without letting the details slide.
There are ways in which membership work can be repetitive. But that doesn’t mean the stakes are small. If that person misses a renewal notice or makes an incorrect update in the database, they can create extra work for the entire team.
The best candidates are consistently on top of their communication. They have their own database of answers to common member questions and understand the company deeply enough to solve more complex member problems, even when there isn’t a precedent.
They also know how to keep clean, organized records and when to pass along an issue to a supporting member services coordinator.
It also helps if they understand the cadence of the association, including its renewal periods, events, committees and board-facing activity.
How Whitman Associates Supports Hiring Membership Coordinators
Whitman Associates works with D.C.-area employers that depend on quality support. A membership role is more than an administrative role. It’s outward-facing and deadline-driven.
Employers come to us when they need to hire membership coordinator professionals because we have a strong network of candidates that have been carefully vetted through a range of interviews, skill screenings and reference checks.
Related Roles We Support
Whitman Associates also places professionals in related support roles, including:
Hire Membership Coordinator Talent with Whitman Associates
If your team is stretched heading into renewal season, event season or any period of heavier member activity, bring in someone who can carry that workload. Whitman Associates can help you find someone that fits the structure and expectations of your organization.
Submit a staffing request form or contact Whitman Associates to get started.
FOR EMPLOYERS:
CONTACT US IF YOU ARE HIRING
Fields marked with * are mandatory
