Author: WAI Staff

Tips for Managing a Remote Team

Remote teams are here to stay, but it can sometimes be difficult for an employer to keep remote employees engaged. Some offices are back fully in person, some hybrid and some are staying fully remote, which means bosses need to adapt their management style to accommodate the various work situations. Everything from your code of conduct to your office dress code depends on your work situation.

As a team leader, how you lead remote employees requires a little more creativity and flexibility on your part. Learn everything you need to know about managing a remote team with advice from the experts at Whitman Associates, Inc.

1. Setting Expectations

Setting expectations early and often is critical for managing remote employees. You need to set clear boundaries and performance goals to ensure that you have measurable milestones of success. Outlining availability, updating your team on policy updates and setting guidelines for responding to after-hours communications can help your remote employees maintain their work/life balance wherever they are. Regular check-ins, feedback opportunities, and clearly defined roles help foster accountability, trust and a sense of connection across distributed teams.

2. Organization & Flexibility

Another tip for managing a remote team is to evaluate your organizational structure and flexibility. Hiring remote means your team members could be in different states or time zones. How do you go about keeping remote employees engaged who might not work the same hours? Some ideas to ensure workflow and consistency include:

• Managers on shifts to ensure availability at all times.
• A core of employees who work in the same zone with a few out-of-hours team members.
• Asking employees to work in a single time zone — even if they’re a few hours ahead.

3. Adapting Meeting Lengths

If you’re new to managing a remote team, things that work in the office don’t always work when you’re managing remote employees. Meetings are especially tricky when working remotely because employees are more easily distracted when they’re not there in person. Your team could be multitasking or not paying attention, and there’s nothing you can do about it.

Avoid situations where employees can zone out by minimizing meetings, shortening necessary calls and using email communication more often. Keeping remote employees engaged during a virtual meeting can be challenging. However, with the right strategies, such as interactive tools and turning on cameras, you can create a productive environment while managing a remote team.

4. Tracking Worker Progress

Many managers worry that just because they can’t see their employees, that work is stagnating. When you create schedules, deadlines, and measurable goals, you’re giving employees structure and guidelines for their everyday tasks and providing managers with more subtle oversight tools that won’t make employees feel smothered. Regular check-ins, progress tracking tools and shared progress management platforms further enhance transparency without micromanaging. Managing remote employees requires a delicate balance of autonomy, trust and communication to maintain productivity while also fostering employee satisfaction and motivation.

5. Better Communication

Emphasizing communication is one of our top tips for managing a remote team. Because you can’t just walk over to an employee’s desk to talk, virtual communication is more important than ever for keeping remote employees engaged and aligned with team goals. Experiment with communication channels to find out what works best for your team. You have tons of options, including:

• Email
• Texts
• Phone Calls
• Intranet Channels
• Video Chats
• Internal Chat Tools

How you manage remote employee communication is up to you, but it’s best to choose a method your team will actually utilize, ensuring clarity, responsiveness and consistent collaboration across all levels. Additionally, when managing a remote team, establishing communication norms for response times and tone can prevent misunderstandings.

6. Build Connections

Because working remotely essentially isolates your employees, networking within your work environment is more important than ever. Whether you open a fun chat for employees to share pet photos or reach out frequently to communicate positive feedback, building those interpersonal relationships will help employees bond and trust each other and you.

When managing remote employees, you can also schedule several team-building days throughout the year to provide employees with more opportunities to work together on fun, creative tasks.

7. Listen to Your Team

The most successful managers know when to listen to their team. One of our top tips for managing a remote team and keeping remote employees engaged is learning to take feedback when it’s coming up the ladder. This is a new situation for them as well as you, and they could provide new perspectives and ideas that could help you do your own job better.

When you are a good listener, you’re also building more respect, trust and communication with your team. Ask for feedback during meetings or create surveys to see where your leadership, organizational structure and workflow could use a boost.

8. Create Collaboration Opportunities

Because isolation is such a serious problem with managing a remote team, you should go out of your way to create collaborative opportunities on projects. Managing collaboration with remote employees could include shared documents, collaboration in virtual environments, team-building exercises and in-person bonding.

9. Resist Micromanagement

You should be confident in your employees and trust their work ethic even if they’re not in a physical office. While regular check-ins are a great tool in keeping remote employees engaged, don’t breathe down their necks during every single task. Guidelines and work tracking can help you avoid micromanagement if you need updates on small tasks, but you should trust your employees to deliver. When managing a remote team, at the end of the day, the work will speak for itself, and you’ll be able to spot a slacker pretty quickly.

10. Reward Success

Because it’s harder to recognize great work for remote teams, you’ll need to make an effort to find more opportunities to reward and celebrate success. Consider staff highlights on the company website, shout-outs in the office chat and other public forms of recognition to ensure your employees feel seen and appreciated.

Need more tips to keep employees motivated? Check out our blog to find advice for employers and employees today, whether you’re managing a remote team or not!